The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious and Modern
“The room was impressively spacious and had a modern design, which made our stay incredibly comfortable.” view full review
Lovely Views!
“Dining at the bar on the 39th floor was a highlight; the views while enjoying delicious food were absolutely amazing!” view full review
Superb Comfort
“The comfort of the bed was excellent, and the pillows were just perfect for a great night's sleep.” view full review
Bright & Clean
“The bathroom lighting was excellent, providing bright and comfortable illumination which made our morning routines a pleasure.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Lift
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Sports & Fitness
Fitness centre
Services
Valet parking
Housekeeping
Car hire
Dry cleaning
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Spa & Leisure
Leisure/ TV room
Room features
Paid Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
780 Mission Street,
San Francisco,
California,
United States,
94103,
California
Map view
780 Mission Street,
San Francisco,
California,
United States,
94103,
California
City landmarks
Harbour
Pier 39
2.7
km
Grant Avenue
Chinatown
1.1
km
Monument
Lombard Street
2.3
km
Market
Ferry Building
1.8
km
Cable Car
Cable Car Museum
1.3
km
Tower
Coit Tower
2.2
km
Museum
Exploratorium
2.2
km
Public Building
San Francisco City Hall
1.5
km
Harbour
Fisherman's Wharf
2.8
km
Island
Alcatraz Island
4.9
km
Museum
Asian Art Museum
1.6
km
Church
Grace Cathedral
1.4
km
Baseball Stadium
Oracle Park
1.8
km
Bush St What3words: ///also.secret.ever
Dragon's Gate
620 m
Museum
Wells Fargo History Museum
1.1
km
Museum
San Francisco Railway Museum
1.5
km
Historic Site
Painted Ladies
2.7
km
Fountain
Lotta's Fountain
1.8
km
Nearby
Shopping Area
Union Square
510 m
Gallery
San Francisco Museum of Modern Art
440 m
Museum
Contemporary Jewish Museum
280 m
Event hall
Moscone Center
230 m
Museum
Children's Creativity Museum
420 m
Church
St. Patrick's Catholic Church
190 m
Museum
Museum of the African Diaspora
320 m
Mall
Westfield San Francisco Centre
260 m
Mall
Metreon
80 m
Garden
Yerba Buena Gardens
380 m
Museum
Yerba Buena Center for the Arts
340 m
Gallery
Xanadu Gallery
550 m
Restaurants
The Cheesecake Factory
440 m
251 Geary St Fl 8
Mel's Drive-In
120 m
801 Mission St
John's Grill
260 m
63 Ellis St
Tropisueno
250 m
75 Yerba Buena Lane
Jamber
240 m
25 Yerba Buena Ln
Educated Palate
110 m
88 4th St
Seasons at the Four Seasons Hotel
140 m
Restaurant
Dirty Habit
160 m
12 4th St Hotel Zelos
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Convenient location
Impeccably clean rooms
Limited dining choices
Could improve dining variety
7.6/10
Very good
Rooms
8.0
Location
8.4
Service
8.3
Dining
6.8
Guest reviews
7.6/10
based on 10 reviews
4/5
based on 8062 reviews
8.3
8.3/10 based on 1286 reviews
#53 of 252 hotels in San Francisco based on Tripadvisor
Niall
United Kingdom,
February
2024
8.0/10
The hotel is in a superb location, just a few minutes walk from Union Square with Target right in front. The rooms were beautiful, boasting great vanity mirrors, a fantastic shower, and an extremely comfortable bed. The service went above and beyond, even guiding me around the lobby to show nearby amenities and offering free access to airplane check-in services. The dining options, though good enough to satisfy hunger, could use more variety and maybe some chocolate for the waffles. The location puts you right in the heart of the city, making it convenient to access shopping, transportation, and dining. However, the presence of homeless individuals around the hotel's entrances was a downside. The facilities were sufficient, and everything needed was within walking distance.
Rooms
9.0
The rooms were lovely.
Service
8.0
The service was very helpful and understanding, ensuring the issues were addressed promptly.
Location
9.0
The location is superb, placing you in the midst of the city's hustle and bustle with great access to everything.
Dining
7.0
The dining was decent, but more diverse options would enhance the experience.
Facilities
7.0
The facilities met basic needs.
Basil
United Kingdom,
January
2024
8.6/10
I had a fantastic stay at this hotel. The rooms were beautifully designed and appointed, impeccably clean, and very comfortable. The service was outstanding, with thoughtful gestures like adding points to my Marriott account. The location was superb, within walking distance of Union Square and China Town, and right near quality shopping. The only downside was the dining options which could use more variety, but the overall experience was excellent.
Rooms
9.0
The room was clean, quiet, and comfortable with a nice view.
Service
9.0
The service was exceptional, with pleasant and helpful staff.
Location
10.0
The location was perfect, near great shopping and attractions, and conveniently close to public transport options.
Dining
7.0
The dining options were decent but could benefit from a bit more variety.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay.
Convenient location
Limited dining choices
Herbert
United States,
January
2024
7.2/10
The hotel had its ups and downs. The rooms were not as desired with two double beds that didn't feel worth it upon seeing the state of the windows and the distance from the lift with heavy luggage was challenging. However, the service was exceptional, especially from the staff member who helped us move closer to the elevator. The location was convenient for exploring SFO sights, though the presence of homeless individuals nearby was concerning. The dining experience was good, with fresh food available despite some busyness, and the facilities were satisfactory.
Rooms
5.0
The rooms were not as expected, with issues like the state of the windows and the distance from the lift with luggage.
Service
9.0
The service was outstanding, especially from the staff member who helped us change rooms closer to the elevator.
Location
7.0
The location was convenient for exploring SFO sights, but the presence of homeless individuals nearby was a concern.
Dining
8.0
The dining experience was good, with fresh food available despite some busyness.
Facilities
7.0
The facilities met our needs during the stay.
Brian
United Kingdom,
January
2024
8.0/10
My stay at the hotel was fantastic. The rooms were exceptional, exceeding our expectations in terms of comfort and cleanliness. However, our initial room was big but a bit outdated and overlooked the AC equipment, but the staff swiftly moved us to a different room.
Rooms
9.0
The rooms were exceptional, exceeding our expectations.
Service
8.0
The service was lovely, and the staff were very nice people during check-in and check-out.
Location
9.0
The location was great, especially for those with business at Moscone Center. It was in the center, convenient for sightseeing.
Dining
6.0
The dining options need to be better, with more choices. The breakfast was not up to the standard of similar grade hotels.
Facilities
The hotel had nice facilities, including car hire, dry cleaning, housekeeping, valet parking, and a welcome drink.
James
United Kingdom,
October
2023
7.2/10
I had a mixed experience at the hotel. The rooms were modern with convenient USB charging points, allowing for a comfortable stay overall. On the downside, there seemed to be some inconsistency in the service provided. The location was excellent for accessing nearby amenities but could feel a bit uncomfortable at times due to the neighborhood. Dining options were decent, offering a satisfying breakfast spread, albeit with some limitations. The facilities were adequate but lacked that extra wow factor.
Rooms
8.0
I loved the modern room setup with USB charging points for convenience.
Service
7.0
The service was mostly great and accommodating throughout my stay, except for a minor issue that left me feeling slightly overlooked.
Location
8.0
The hotel's prime location made it easy to access nearby shopping centers and transportation hubs, despite some neighborhood issues.
Dining
7.0
The dining experience was satisfactory, offering a good variety of breakfast items during my stay.
Facilities
6.0
The facilities were standard and met basic needs but lacked any standout features that would exceed expectations.
Margaret
United Kingdom,
October
2023
7.2/10
I had a pleasant stay at the hotel, with spacious and well-maintained rooms offering plenty of comfort. The service was friendly and efficient, making my experience even better. The location was convenient for exploring the city, although it could get a bit noisy at times. The dining options were overpriced, but the facilities overall were satisfactory.
Rooms
8.0
My suite was always in tip-top condition, offering plenty of room for a comfortable stay.
Service
9.0
The staff, especially Rey, was friendly and helpful, making sure we knew how to get around easily.
Location
7.0
The hotel's location is convenient, with easy access to good food options and attractions without needing a car.
Dining
5.0
The dining experience was a bit disappointing as the prices were high for average breakfast options.
Facilities
7.0
The hotel offers various services like car hire, dry cleaning, and valet parking to enhance the guest experience.
Tony
United States,
August
2023
7.4/10
I had a mixed experience at the hotel. The rooms were very quiet despite the busy streets outside, and they were spacious and well-appointed. However, being next to the elevator made it quite loud at times. The breakfast was excellent, but some service mishaps were notable.
Rooms
9.0
The rooms were very big, nice, and quiet, offering an excellent bed and pillows. I enjoyed the spaciousness and comfort.
Service
6.0
The service was friendly and accommodating, but there were some lapses like giving incorrect information and providing a room with issues.
Location
7.0
The hotel's location was convenient, within walking distance of various attractions and offering easy access to public transportation. It was a decent spot despite some noise concerns.
Dining
8.0
The breakfast was very good, with a nice variety and quality of options. I appreciated starting my day with a hearty meal.
Facilities
7.0
The facilities were decent overall, but some areas like cleanliness and modern amenities could be improved for a more enjoyable stay.
Will
United States,
July
2023
7.8/10
I had a pleasant stay at the hotel with clean rooms, right by the elevator, and comfortable beds. The check-in process was smooth. However, the constant noise from protesting outside was a bit disturbing. The service was excellent, with courteous and helpful staff. The location was convenient, close to shopping centers and dining options. The dining experience was average, and the lack of a pool was disappointing for a family stay.
Rooms
8.0
The rooms were clean and comfortable, meeting my expectations. The beds were great for a good night's sleep.
Service
9.0
The staff went above and beyond to be courteous and helpful, without even being prompted. It was a standout feature of my stay.
Location
9.0
The hotel is located in the financial district, which was excellent for my needs. It was within a short walking distance to popular shopping destinations like Macy's and Apple Store.
Dining
6.0
The dining options, especially in the M lounge, were suitable for a quick meal. However, the absence of a pool impacted the overall experience, especially for families.
Facilities
7.0
The hotel's facilities were convenient for my stay, offering services like car hire and dry cleaning.
Charles
United Kingdom,
May
2023
8.2/10
The hotel's rooms, although with low ceilings and a faint smell of beer, were incredibly furnished and clean, and I was informed of any inconveniences beforehand. The service, with valet, front desk, and housekeeping, was AMAZING, with staff being so helpful and patient. The dining experience in the M lounge was one of the best, albeit expensive. Overall, a great stay but with some minor room issues and pricey dining.
Rooms
8.0
The rooms were incredibly furnished and clean despite the low ceilings and faint beer smell.
Service
9.0
The service was top-notch, with AMAZING staff who were incredibly helpful and patient.
Location
9.0
Dining
7.0
The dining experience in the M lounge was one of the best, although on the expensive side.
Facilities
8.0
The hotel offers great facilities in the M lounge but may have some room for improvement in the pricing.
Trevor
United Kingdom,
April
2023
8.0/10
My stay at the hotel was a mix of positives and negatives. The rooms were clean and nicely appointed but a bit small for the price, and the lack of alternative bedding was a downside. The service was excellent, with professional and accommodating staff, but there were some issues with dining options. The location was fantastic, right in the midst of everything, but there were no specific comments on the facilities.
Rooms
7.0
The rooms were somewhat newer and clean, although a little bit dark and depressing.
Service
9.0
The service was wonderful and extremely helpful.
Location
9.0
The location was amazing, right in the middle of everything within walking distance of Union Square and China Town.
Dining
7.0
The dining experience had its ups and downs, with some good choices but also disappointments.
Facilities
8.0
No specific comments were made about the facilities.
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